So if I go to Article 16, I can then read Save where the exceptions provided for in Article 16 apply, the consumer shall have a period of 14 days to withdraw from a distance or off-premises contract, without giving any reason, and without incurring any costs other than those provided for in Article 13(2) and Article 14.I'm not a lawyer, but the first sentence of Article 9 says: I definitely appreciate the changes made to protect our consumer rights but knowing why is also important in my opinion. Valve is a business above all and they have to comply to what most other countries' consumer protection laws are imposing as conditions before Valve can be allowed to expand their business locally.Įdit: This is meant to be an instructive post about the Steam Refunds feature. I find it quite naive for some people to think that Valve is just doing all of this "to help us out" while we try new games and then ask for refunds if we happen not to like those games - they could have added the Refunds option and made it more universal several years ago if they really wanted. This is based on my own research and observation. The same applies for KRW and other upcoming currencies. In Australia, this has been going on for a while and unless Valve complies, their business won't be allowed to set roots and adopt the AUD. Recently, there has been a new leak of upcoming Steam currency support for more countries: and it quickly becomes clear why Valve has to make Steam more adapted to the laws in other countries which insist on Valve offering certain customer protection for their purchases from Steam. Maybe someone who knows more about the EU and USA customer protection laws can explain why there is this difference in the "Buy Order" and game purchase agreements for EU. To circumvent this restriction, in several European countries, there is an additional condition added whenever you're buying items/games from Steam: and as opposed to someone using the standard global USD currency: where there is no condition specified since there are no pressure for Valve to implement any advanced form of customer protection by law. Now, based on the news that have been leaking out ever since Steam Dev Days 2014, these 2 as-of-yet unsupported currencies are due to issues with customer rights relative to Steam's refund policies. This is their 2014 plan for regional currency support: īased on their release dates for each currency, it's clear that they missed their targets by several months and 2 currencies in that list have yet to be implemented, namely, the Australian Dollar and the South Korean Won. Well, i think i have a possible explanation which stems from Valve's commitment started from Steam Dev Days 2014 when they stated their plans to make Steam available in local currencies for some countries. To those who might not have followed the recent Steam events: Steam Refunds is a new feature added a few days ago and knowing Valve's really poor customer support service, they have anticipated (to some extent) the additional workload coming from refund requests and we can already see a big surge in refund reports and questions about some darker aspects of Steam Refunds.īut why would Valve implement a new feature which obviously directly translates to more trouble for them having to deal with additional customer support requests and all the different issues associated with that Refunds feature considering developers who do not completely agree with the refund conditions specified by Valve (14 days and 2 hours playtime limit).
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